Privacy Policy
Last updated: February 3, 2026
Introduction
At ClearResolve (operated by ponteng.com), we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Service. By using ClearResolve, you consent to the practices described in this policy.
1. Information We Collect
1.1 Account Information
When you create an account, we collect:
- Email address (required)
- Name (optional)
- Company name (for business accounts)
- Password (encrypted)
1.2 Payment Information
For paid subscriptions, we collect:
- Billing address
- Payment method details (processed securely via Stripe)
Note: We do not store full credit card numbers. Payment processing is handled by our PCI-compliant payment provider.
1.3 Usage Data
We automatically collect:
- IP address and geolocation
- Browser type and device information
- Pages viewed and features used
- Time spent on the Service
- API usage and request logs
- Search queries and filters applied
1.4 Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences (theme, filters)
- Analyze website traffic (via Google Analytics)
- Improve our Service
2. How We Use Your Information
We use your data to:
- Provide the Service: Process your requests, generate Trust Scores, and deliver analysis
- Personalization: Remember your watchlist, alert preferences, and settings
- Billing: Process payments and send receipts
- Communication: Send account notifications, security alerts, and product updates
- Analytics: Understand usage patterns to improve our algorithms and features
- Security: Detect and prevent fraud, abuse, or unauthorized access
- Legal Compliance: Meet regulatory requirements and respond to legal requests
3. How We Share Your Information
We do NOT sell your personal information to third parties.
We may share data with:
- Service Providers: Cloud hosting (AWS), payment processing (Stripe), analytics (Google Analytics), email delivery (SendGrid)
- Legal Authorities: When required by law, subpoena, or to protect our rights
- Business Transfers: In the event of a merger, acquisition, or sale of assets
- Aggregated Data: We may publicly share anonymized, aggregated statistics (e.g., "8,700 markets analyzed")
4. Data Retention
We retain your data as follows:
- Active Accounts: Data is retained while your account is active
- Cancelled Accounts: Personal data is deleted within 90 days of cancellation (unless legally required to retain)
- Usage Logs: Stored for up to 2 years for security and analytics
- Billing Records: Retained for 7 years for tax compliance
5. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your account and data (subject to legal retention requirements)
- Portability: Export your data in a machine-readable format
- Opt-Out: Unsubscribe from marketing emails (transactional emails cannot be disabled)
- Object: Object to certain types of data processing
To exercise these rights, email us at privacy@ponteng.com. We will respond within 30 days.
6. Data Security
We implement industry-standard security measures:
- Encryption in transit (TLS/SSL) and at rest (AES-256)
- Secure authentication with hashed passwords
- Regular security audits and penetration testing
- Access controls and role-based permissions
- Automated backups with disaster recovery
- SOC 2 Type II compliance (in progress)
However, no system is 100% secure. If you suspect unauthorized access to your account, contact us immediately at security@ponteng.com.
7. International Data Transfers
ClearResolve is operated from Dubai, UAE. Your data may be transferred to and stored in data centers located in the UAE, US, and EU.
For EU users: We comply with GDPR and use Standard Contractual Clauses for international transfers.
8. Children's Privacy
ClearResolve is not intended for users under 18. We do not knowingly collect data from children. If you believe we have inadvertently collected information from a minor, contact us immediately to have it removed.
9. Third-Party Links
Our Service may contain links to external prediction markets (e.g., Polymarket) and news sources. We are not responsible for the privacy practices of these third parties. Review their privacy policies before providing personal information.
10. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the CCPA/CPRA:
- Right to know what personal information is collected, used, and shared
- Right to delete personal information (with exceptions)
- Right to opt-out of the "sale" of personal information (we do not sell data)
- Right to non-discrimination for exercising privacy rights
To exercise these rights, email privacy@ponteng.com with "California Privacy Request" in the subject line.
11. Changes to This Policy
We may update this Privacy Policy periodically. If we make material changes, we will notify you via email at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights:
Email: privacy@ponteng.com
Security Issues: security@ponteng.com
Data Protection Officer: dpo@ponteng.com
Website: clearresolve.com/contact
Company: ponteng.com, Dubai, UAE